![]() Our chatbot will be collecting feedback from our customers so "Feedback Assistant” would be an apt job title. Therefore, the best way to start building your chatbot's personality is by determining the role your chatbot will play in your organisation. ![]() Chatbot's RoleĬhatbots are designed in order to advance business objectives. positive and negative and ensure that it responds in a polite and respectful manner. The chatbot should account for different types of feedback i.e. Our Scenario: Bolt, a company that specialises in electronics, wants to build a chatbot that allows users to send feedback about their customer experience. To understand this further, let’s walk through a simple scenario for a chatbot and built it out. It should also include attributes that one looks for in a human person when they interact with them. Yet creating a personality does not only involve adding an avatar and a name. Therefore, our platform provides businesses with the tools to quickly and easily add customisable personas. Unlike apps and websites which are designed to deliver the same UX for every user, chatbots interact on a one-to-one basis, delivering an experience that can be customised for each person.Īt Stackchat, we believe that personifying a chatbot one of the steps in developing successful chatbots. However, businesses are now also able to control which human traits you want a user to see, meaning that chatbots no longer have to be lifeless pieces of technology.Ĭreating a personality for your chatbot also helps your business to understand the chatbot's end goal better and how the language, mood, tone and style of the bot will be designed. This makes the need to create more life-like and intimate conversations between the two more important than ever.Īs people, we naturally project human traits onto everything (anthropomorphism). Their purpose of existence is to create better interactions between humans and computers. Why does your chatbot need a personality?Ĭhatbots and/or voice assistants are built for human beings. Think of it this way: a chatbot without a personality is just like C-3PO without all his quirks - just a tool to consume and/or broadcast information. Click-through rates, sales and other KPIs can all reach new achievements when a chatbot is made into something fun for customers to interact with. One of biggest benefits of a chatbot for businesses is an increase in user engagement. ![]() This is because a personality allows you to understand the chatbot's end goal better and how it'll communicate. When a chatbot is designed with a personality in mind, all business functions prosper. Therefore, by creating a personality for your bot, you’ll be creating a highly enjoyable experience for your users instead of a robotic, impersonal one.Ī chatbot is a robot but does not need to behave like one Ultimately, every bot has a voice your chatbot represents your company on a personal level to the user, engaging in a one-to-one conversation. This is why when you begin to create a chatbot for your business, it’ll be important to hone into the feature of its personality. However, introducing a chatbot into a business environment can present challenges unless it is carefully designed. Products are now able to talk back to customers during their sales journey and businesses have been given the ability to inject various brand personas into this process. Conversational interfaces have brought forth a change in User Experience unlike anything we’ve seen for a long time. ![]()
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